Love.Magic.Sparkles

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© 2019 by Love.Magic.Sparkles

Shipping & Returns

SHIPPING POLICY

 

Please ensure that all of your shipping information is correct and entered in English. Once your order leaves our hands, it is entirely in the care of Singpost or other international post for your delivery address.

Since I operate this small business just by myself, orders are generally fulfilled within 3-5 business days, with the exception of Pre-Order items, which would be sent out separately once the items arrive. Please note that for international orders, any orders that include Pre-Order items will only be shipped when all the items are available.

If you have any special requests or need the package delivered by a certain date, please let me know and I will try my best to accommodate your needs.
 

Domestic (Singapore) orders

  • Free standard shipping (no tracking) for all orders above S$50!

  • Domestic orders are sent via SingPost, which takes about 3-5 business days after they are sent out

  • Tracking & Express Shipping options are available at check out

  • If packages are unable to be delivered and returned to me, buyers will have to pay for re-shipping the items

 

International orders

We now ship to Australia, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, South Korea, Taiwan, Thailand & Vietnam, and will be adding more locations in Asia soon!

If you are want to purchase from us but you're not in any of the currently shipped destinations, please send us a message via Contact Us, and we would be happy to give you a shipping quote and work out something separately.

  • Customs and taxes are not included. Buyers are responsible for any customs and taxes required

  • Buyers are responsible for ensuring that items purchased are not restricted for importing in their countries

  • If packages are unable to be delivered and returned to me, buyers will have to pay for re-shipping the items

RETURN & EXCHANGE POLICY

We generally do not accept any returns on any of our items. However, if there is any problem with your shipment, please contact us and include supporting photos, and I will be happy to explore solutions with our suppliers on your behalf. Love.Magic.Sparkles does not take responsibility for any item that is lost, stolen, or damaged during transit. If a parcel is returned to us as undeliverable or for any other reason, Love.Magic.Sparkles is not responsible for any additional shipping fees that may occur to re-send the parcel.

Please don't hesitate to reach out if you have any questions.